Shipping policy
Thank you for choosing Sassy ’N’ Trendy Cosmetics! We want your shopping experience to be smooth and enjoyable from start to finish. Below is everything you need to know about how we ship your order.
1. Processing Times
We aim to process all orders within 1–2 business days.
During peak times, promotions, or holidays, processing may take a little longer, but we always work hard to get your order sent as quickly as possible.
Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on:
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Your delivery location
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The shipping method selected
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The size and weight of your order
Estimated delivery times will be displayed at checkout. Please note that delivery times are estimates and may vary depending on the courier and seasonal delays.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes a tracking number (where available).
You can use this number to follow your parcel’s journey until it reaches you.
4. Shipping Locations
We proudly ship to:
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United Kingdom (UK)
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European Union (EU)
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Europe (Non-EU countries)
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International destinations worldwide
If we are unable to ship to your country for any reason, we’ll notify you before your order is processed.
5. Wrong Address or Missing Information
Please ensure your shipping details are accurate before placing your order.
If your address was entered incorrectly:
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We may not be able to retrieve or redirect the parcel after it has shipped
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Refunds cannot be issued for parcels lost due to incorrect addresses
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If the parcel returns to us, you may be responsible for re-shipping costs
If you spot an error, please contact us as soon as possible.
6. Customs & Duties (EU & International Orders)
For EU and international shipments:
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Customs fees, import taxes, or handling charges may apply depending on your country
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These fees are not included in your order total
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Customers are responsible for any charges required by their country’s customs office
We recommend checking your country’s import guidelines before placing an order.
7. Returns Due to Non-Collection
If a parcel is returned because it was not collected, refused, or the address was incomplete:
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You may be responsible for return shipping fees
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A re-shipping fee may apply if you want the parcel sent again
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Refunds (if applicable) may exclude the original shipping cost
If this happens, we will contact you to arrange next steps.
8. Contact Us
If you ever have questions about your shipment, we’re here to help!